Refund and Returns Policy
Refund & Return Policy
Effective Date: September 23, 2025
Website: www.hypexclothing.com
At HypeX, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
Please read the policy below carefully before requesting a return or refund.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return:
Items must be unused, unworn, unwashed, and in original condition
Original tags and packaging must be included
Proof of purchase or order confirmation is required
For hygiene and safety reasons, certain items may not be eligible for return.
2. Damaged, Incorrect, or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will gladly offer:
A free replacement
Store credit
Or a full refund, depending on the situation
Please include photos of the item and packaging when contacting support.
3. Refund Process
Once your return is received and inspected, we will notify you by email regarding the approval status of your refund.
If approved:
Refunds are processed within 5–10 business days
Funds will be returned to your original payment method
Processing times may vary depending on your bank or payment provider
4. Exchanges
We offer exchanges for:
Wrong size
Defective items
Damaged products
If you would like to exchange an item, please contact us before sending your order back.
5. Non-Returnable Items
The following items are not eligible for return or refund unless defective:
Gift cards
Final sale or clearance items
Personalized or custom-made products
Intimate or sanitary items
Digital/downloadable products
6. Sale Items
Items purchased during promotional campaigns or discounted sales may be eligible for:
Store credit
Size exchange
Refund eligibility for sale items may vary depending on the promotion.
7. Return Shipping
Customers are responsible for return shipping costs unless:
The item was defective
The wrong product was shipped
The item arrived damaged
We recommend using a trackable shipping method, as HypeX is not responsible for lost return packages.
8. Order Cancellations
Orders may only be canceled within 12 hours of purchase.
After this period, orders may already be processed or shipped and can no longer be canceled.
9. Late or Missing Refunds
If you have not received your refund yet:
Check your bank account again
Contact your credit card provider
Contact your bank, as processing times may vary
If you still need assistance, please contact us.
10. Contact Us
For all return, refund, or exchange inquiries, contact our support team:
HypeX Support
🌐 www.hypexclothing.com